Real answers from real people.
Whether you're stuck mid-transaction, mid-dispute, or mid-curiosity — here's how to reach us, and what to expect when you do.
In-app support
Fastest for anything about a specific transaction; we can see the order details with your permission.
Mon–Sat, 9:00–18:00 WAT.
In a dispute right now?
Don't worry — the money is locked and going nowhere while it's resolved. Open the order in your app and tap 'Open dispute', or email disputes@harrenapay.com with your order number. We'll request evidence from both sides and keep you updated at every step.
Security notice: We will never ask for your password, PIN, or a code sent to your phone — not by email, WhatsApp, or phone call. Anyone who does is not us.